Terms & Conditions
Welcome to SUITSUTRA.IN (“Website”, “we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website and your purchase of products from SUITSUTRA.IN. By accessing, browsing, registering on, or purchasing products through this Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Website.
1. About SUITSUTRA.IN
SUITSUTRA.IN is an online platform engaged in the sale of fashion and clothing products, including but not limited to suits, ethnic wear, apparel, accessories and related products.
2. Eligibility
By using this Website, you confirm that:
You are legally capable of entering into a binding contract under applicable law.
The information provided by you is accurate and complete.
You will use the Website only for lawful purposes.
If you are purchasing on behalf of another person or entity, you have the authority to do so.
3. Website Usage
You agree not to:
Use the Website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to the Website or its systems.
Interfere with the security or functioning of the Website.
Upload or transmit malicious software, viruses or harmful code.
Copy, reproduce, distribute or commercially exploit Website content without our written permission.
Place fraudulent, speculative or intentionally misleading orders.
We reserve the right to restrict or terminate access to the Website where permitted by applicable law.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices and other information displayed on the Website are accurate.
However:
Actual colours may vary depending on your device or screen settings.
Minor variations in fabric, embroidery, print, colour or finishing may occur due to manufacturing processes.
Product measurements may have reasonable variations.
Product availability may change without prior notice.
Such variations will not automatically constitute a defect where they are within reasonable manufacturing or product tolerances.
5. Product Availability
All products displayed on the Website are subject to availability.
We reserve the right to:
Limit the quantity of products available for purchase.
Discontinue products.
Update product information.
Correct accidental errors in product descriptions, prices or availability.
If a product becomes unavailable after an order is placed, we will inform you and provide an appropriate resolution, including refund where applicable.
6. Prices and Taxes
All prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated.
Applicable taxes, including GST where applicable, will be charged in accordance with applicable law.
Shipping or other applicable charges will be displayed during the checkout process where applicable.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted, except where permitted or required by applicable law.
7. Orders
When you place an order through the Website, you are making a request to purchase the selected product(s).
An order confirmation does not necessarily constitute final acceptance of the order. We may cancel or decline an order in circumstances including:
Product being unavailable.
Incorrect product or pricing information.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Technical or system errors.
Any other circumstances permitted under applicable law.
If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method/process.
8. Payment
We may provide payment options such as:
Credit/Debit Cards
UPINet Banking
Wallets
where available Other payment methods displayed at checkout
Payments may be processed through third-party payment service providers. We do not store complete card details unless specifically permitted and handled in accordance with applicable law and security requirements. If a payment fails or is reversed, the order may not be processed until successful payment confirmation is received.
9. Shipping and Delivery
We deliver products to serviceable locations supported by our logistics partners. Estimated delivery timelines displayed on the Website are indicative and may vary depending on:
Delivery location
Courier/logistics availability
Weather conditions
Public holidays
Operational delays
Unforeseen circumstances
Customers are responsible for providing a complete and accurate delivery address and contact information.
If delivery is unsuccessful because of an incorrect address, incomplete information, refusal to accept delivery or repeated unavailability of the recipient, additional charges or other consequences may apply where permitted by law.
10. Order Cancellation
Customers may request cancellation of an order before dispatch, subject to our cancellation process. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/withdrawal process. We may cancel orders in accordance with these Terms and applicable law.
11. Returns and Exchanges
Customers may request a return or exchange in accordance with our Return & Exchange Policy.
Unless otherwise stated for a particular product:
Products should be unused and unworn.
Original tags, packaging and accessories should be retained.
Products should not be washed, altered, damaged or stained.
Returns/exchanges must be requested within the applicable return period.
Certain products may be non-returnable or non-exchangeable where clearly disclosed before purchase and as permitted by applicable law.
For hygiene, customization or other legitimate reasons, specific products may have different return conditions.
Please refer to our Return & Exchange Policy for complete details.
12. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from the product ordered, please contact us at [kjbardia1@gmail.com] within [1 days] of delivery.
We may request photographs, videos, order details or other information reasonably required to verify the issue. After verification, we may provide an appropriate remedy such as replacement, exchange or refund, subject to applicable law and our policies.
13. Refunds
Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method, depending on the circumstances. The time taken for the amount to reflect in your account may depend on your bank, card issuer or payment service provider. For Cash on Delivery orders, refund arrangements may require additional customer information or an alternative refund mechanism.Any applicable deductions or non-refundable charges will be communicated in accordance with the applicable policy and law.
14. Discounts, Coupons and Promotional Offers
Promotional offers, discount codes and coupons may be subject to additional terms. Unless expressly stated:
Offers cannot be combined.
Coupons cannot be exchanged for cash.
A coupon may have a validity period.
Certain products may be excluded.
We may restrict suspected misuse or fraudulent use of promotional offers.
Any offer will be subject to the terms displayed with that offer.
15. Reviews and User Content
If you submit reviews, photographs, comments or other content to the Website,
you agree that:
The content should be truthful and relevant.
You will not submit unlawful, defamatory, abusive, misleading or fraudulent content.
You will not infringe another person's intellectual-property or privacy rights.
We reserve the right to remove content that violates applicable law or these Terms.
16. Intellectual Property
All Website content, including but not limited to :SUITSUTRA name and logo Product photographs GraphicsDesigns Text Website layoutVideos Product descriptionsOther original contentis owned by or licensed to SUITSUTRA.IN and is protected under applicable intellectual-property laws. You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit such content without prior written permission.
17. Third-Party Services
The Website may use third-party services including payment gateways, logistics providers, technology providers and analytics services.
Your use of such third-party services may also be subject to their respective terms and policies.
We are not responsible for matters solely within the control of an independent third-party service provider, subject to applicable law.
18. Privacy
Your use of the Website is also governed by our Privacy Policy.
We may collect and process information necessary for purposes including:
Processing orders.
Processing payments.
Delivering products.
Providing customer support.
Improving our services.
Preventing fraud and misuse.
Complying with applicable legal obligations.
Please refer to our Privacy Policy for details regarding collection, use, storage and protection of personal data.
19. Website Availability
We aim to keep the Website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical problems, security issues, network failures or circumstances beyond our reasonable control. We do not guarantee that the Website will always be uninterrupted, error-free or available at all times.
20. Limitation of Liability
To the extent permitted by applicable law, SUITSUTRA.IN shall not be responsible for indirect, incidental or consequential losses arising from the use of the Website or products purchased through it. Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
21. Force Majeure
We shall not be responsible for delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, floods, fire, epidemic/pandemic, war, strikes, government restrictions, transportation disruptions, internet or telecommunications failures, or other similar events.
22. Fraud Prevention
We reserve the right to investigate orders or transactions that appear suspicious, fraudulent or abusive.Where permitted by applicable law, we may cancel or restrict such transactions and take appropriate action.
23. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be published on this Website with the revised “Last Updated” date. Your continued use of the Website after an update may be subject to the revised Terms, to the extent permitted by applicable law.
24. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in India.Any dispute shall be subject to the jurisdiction of the courts/competent authorities having jurisdiction over [Surat, Gujrat], subject to applicable consumer-protection laws and other mandatory legal requirements.
25. Consumer Rights
Nothing in these Terms is intended to restrict or take away any rights available to consumers under applicable Indian law. Where any provision of these Terms conflicts with a mandatory provision of applicable law, the applicable law shall prevail to the extent of such conflict.
26. Grievance and Customer Support
For questions, complaints, returns, refunds or other concerns, you may contact us at:SUITSUTRA.IN
Email: [KJBARDIA1@GMAIL.COM]
Phone: [8460661496]
Working Hours: [MON-SAT & 9AM. TO 8PM ]We will make reasonable efforts to address customer complaints within the time prescribed under applicable law.
Last Updated: [28/09/2026]